Billing, refund, dispute, and cancellation policy

1. What customers are paying for

Aero809 LLC sells professional and digital technology services, including mailbox setup, email administration, migration work, domain and DNS troubleshooting, remote user support, and recurring technology support arrangements.

No physical goods are sold or shipped through this website.

2. How charges are approved

Customers are charged only after one of the following occurs:

• A written quote is approved.
• A support request is accepted as billable work.
• A recurring monthly support arrangement is agreed to in advance.

Payments are collected through secure Stripe invoices or Stripe payment links after a quote, service approval, or approved monthly service arrangement.

3. Refund policy

Refund requests must be sent to support@aero809.com. Aero809 reviews refund requests in good faith based on service stage, labor already delivered, and any third-party costs already incurred.

• One-time services canceled before work begins are generally eligible for a full refund.
• If work has started, refunds may be full, partial, or unavailable depending on how much work has already been completed.
• Completed service work, delivered digital configuration changes, and time-based support already rendered are generally non-refundable.
• Any third-party software, licensing, domain, mailbox, or vendor fees already purchased on the customer’s behalf are non-refundable unless the third party refunds them.

4. Dispute policy

If a customer believes a charge is incorrect, the customer should contact Aero809 first at support@aero809.com so the issue can be reviewed quickly.

• Please include the invoice number, payment date, amount, and reason for the concern.
• Aero809 may request screenshots, email history, or service details needed to investigate the issue.
• If an error is confirmed, Aero809 will correct the invoice, issue a refund when appropriate, or provide written clarification.

5. Cancellation policy

Customers may cancel future work at any time before work starts by emailing support@aero809.com.

• For scheduled one-time work, cancellation after preparation has started may result in partial charges for time already spent.
• For recurring monthly support, cancellation applies to future billing periods and should be requested before the next invoice due date unless a different written agreement applies.
• If third-party services or accounts have already been provisioned, those pass-through costs can still apply even if the support arrangement is canceled.

6. Legal and service restrictions

Aero809 provides services only where lawful and reserves the right to decline work that would violate applicable law, vendor terms, sanctions, export restrictions, or payment processor rules.

Promotional terms, if any are offered, will be disclosed in writing at the time of the promotion.